Contact Us



MAIN CUSTOMER SERVICE SUPPORT (For orders placed on our website)

Email: customersupport@freecountry.com

Phone: 1-888-232-4020

Standard hours of operation:

Monday through Friday 9am – 7pm Eastern Time

Saturday and Sunday 10am - 4pm Eastern Time


Returns

For all products purchased through our website we offer a 30 day return policy.  Click here to learn more

If you purchased any of our products through one of our retail partners you must return the item back to them.  If they cannot help you click here to go to our warranty page for further information and warranty customer service.


Warranty / Retail Store Purchases Customer Service

Only for defective issues (past 30 days of purchase on our website) or if you purchased through one of our retail partners.

Email: customerservice@freecountry.com 

Phone: 1-888-FREE-NYC

Hours of operation: Monday through Friday 9am – 6pm Eastern Time

Our products come with a one year limited warranty.  You can view our warranty policy and contact our warranty customer service by clicking here


Order Status and Tracking

If you would like to check on the status of your order please visit our Order Status Page

 

Corporate & Bulk Orders of 10 Jackets or More

Click here to learn more


Free Country Corporate Office:

4 Bryant Park, 9th FL

New York, NY 10018.

212-719-4596

info@freecountry.com