MAIN CUSTOMER SERVICE SUPPORT (For orders placed on our website)
Standard hours of operation: Monday through Friday 9am – 7pm Eastern Time
Extended Holiday Hours November 14th through Friday, December 23rd
Monday – Friday 9 am – 10 pm
Saturdays - 10am - 4pm
For all products purchased through our website we offer a 30 day return policy. Click here to learn more
If you purchased any of our products through one of our retail partners you must return the item back to them. If they cannot help you click here to go to our warranty page for further information and warranty customer service.
Warranty / Retail Store Purchases Customer Service
Only for defective issues (past 30 days of purchase on our website) or if you purchased through one of our retail partners.
Hours of operation: Monday through Friday 9am – 6pm Eastern Time
Our products come with a one year limited warranty. You can view our warranty policy and contact our warranty customer service by clicking here
Order Status and Tracking
If you would like to check on the status of your order please visit our Order Status Page
Corporate & Bulk Orders of 10 Jackets or More
Free Country Corporate Office:
4 Bryant Park at 1071 Avenue of the Americas, 9th FL
New York, NY 10018.