FAQs

How do I Measure Sleeve Length?

Start at the center back of your neck, over your shoulder, and down to the end of your wrist.


What is a Softshell?

A 3 layer composite fabric that’s woven on the outside, fleece or pile on the inside, with a weather resistant and breathable membrane in between.  To learn more checkout our video What is a Softshell Jacket?

 

What is Multi-Ripstop?

Multi-Ripstop is a Free Country premier fabric that not only helps prevent tears but is also water resistant and lightweight.  The textured weave exhibits a 3-Dimensional effect which is both stylish and functional.  Multi-Ripstop is a 100% polyester fabric with a coated backside.

 

What is a 3 in 1 Systems Jacket?

A Systems jacket consists of both an outer jacket and inner jacket that can be worn separately or together for superior warmth in cold weather. To learn more checkout our video What is a 3 in 1 Jacket?

 

What is a Snow Skirt?

Snow Skirts are typically included in our Boarder jackets.  Snow skirts are an elastic waist band with a snap closure located on the inside of the jacket at waist level.  Their function is to help prevent snow from entering your jacket during outdoor snow activities.

 

What is Butter Pile?

Butter Pile is an extra soft medium length pile material that is so soft it’s like butter!

 

What is Radiance?

Radiance is a Free Country Premier Fabric that is 100% polyester with a unique coating that is water and wind resistant.  It helps provide protection from the weather and is durable and lightweight.  Machine washable, Radiance travels well and wears easily.

 

What is Microtech?

Microtech is a soft, midweight fleece that is warm, cozy and perfect for all-season comfort.

 

What is Power Down?

More Warmth, Less Bulk.  Power Down series uses natural down feathers to create the ultimate experience in lightweight warmth and comfort.  Down feathers form a natural thermal barrier that traps in heat and keeps cold out.  The Free Country Power Down series combines function and purpose with form and design.

 

What is the Smart Pocket System?

The Smart Pocket System combines several functional pockets in one jacket for peak performance. 

1.            MP3 Pocket with cord outlet and loop

2.            Mobile Phone Pocket

3.            Mesh Cargo Pocket

 

What are Gaiters?

Gaiters are elastic cuffs that are included in some snow pants and jackets.  They grip around boots for pants and hands or wrists for jackets to help keep the snow out and warmth in.

 

What is a Storm Placket?

An extra layer of fabric that typically extends over the zipper or button front opening of a jacket to help keep the wind out.

 

What is Cire or Poly Cire?

It is a lightweight performance fabric with a shiny surface made from synthetic fibers for use in outerwear.

 

What’s the difference between Water Resistant and Waterproof?

Many Free Country products are made with Water Resistant fabric.  Water Resistant fabric is coated to resist water from penetrating the fabric itself.  Generally, water beads off.  However, after extended contact with water, the jacket can begin to see penetration.  This means the fabric has been tested to pass water resistance to a level of 600mm.  This should give you protection in normal inclement weather for short periods of time.

Waterproof fabric means that the fabric is highly resistant to water and will withstand longer periods of contact and prevent penetration.  Typically, waterproof fabric tests at 1,000mm and above.  Waterproof generally also refers to the garment itself which may be seam sealed so that water does not penetrate at seams, zippers, etc. While such waterproof technical features as these can be beneficial, they are quite costly and our customers have consistently voted to have price and value as paramount.

 

Can you provide cleaning instructions for removing stains from my garment?

We recommend following the care instructions (located on the care tag on the hem inside the garment) to safely clean your garment. If you are trying to remove a grease/oil stain from your garment, a pre-wash spot treatment, such as Spray and Wash may be applied according to the products directions. After washing the garment, carefully inspect the stained area to ensure that has washed away before drying or hanging the garment to dry. If stain is still present, it is likely to be permanent and cannot be removed from the fabric.

IMPORTANT - WHEN CLEANING YOUR GARMENT:

• Follow the instructions on the care tag. GARMENTS SHOULD NOT BE DRY-CLEANED EXCEPT WHEN SPECIFIED ON THE CARE LABEL.

• Do not use any bleach products.

• Do not use fabric softeners as these can breakdown fabric coatings.

• Use a mild detergent; one with no phosphates. Most detergents will indicate if they contain phosphates or not.

• If you choose to tumble dry your garment, use a “low” heat setting on your dryer. Due to the variance of dryer heat settings, we recommend that you hang your outerwear garments to dry rather than using a dryer.

 

My item has white chalky powder on it what should I do?

Sometimes a chalky residue will rub off of the bag the product was shipped in.  It can be easily removed by wiping it with your hand or a damp cloth.