Customer Service

FreeCountry.com (For orders placed on our website only)

Email: customersupport@freecountry.com

Phone: 1-888-232-4020

Hours of operation: Monday through Friday 9am – 7pm Eastern Time

Warranty / Retail Store Purchases Customer Service

1-888-FREE-NYC

customerservice@freecountry.com 

Our products come with a one year limited warranty.  You can view our warranty policy and contact our warranty customer service by clicking here

Returns

For all products purchased through our website we offer a 30 day return policy.  Click here to learn more

If you purchased any of our products through one of our retail partners you must return the item back to them.  If they cannot help you click here to go to our warranty page for further information and warranty customer service.

 

Order Status and Tracking

If you would like to check on the status of your order please visit our Order Status Page